Our Blog
Two simplified letters, 16% fewer calls
This project is very important to me! First, because the team at the Police Ethics Commissioner’s Office is dedicated and dynamic, but also because this organization shows real vision. Together, we’ve reduced the number of phone calls by 16%. And this is just the beginning!
Inclusive Writing: Do Gender-Neutral Pronouns Have a Place?
Until recently, we did not know (scientifically) whether the use of the masculine generic form in French had an impact on readers. However, recent studies have shown that this grammatical rule is far from neutral.
Why chooseEn Clair?
Hello, prospective client! Do you have questions about our services and whether they're right for you? Here are some answers to your most frequently asked questions.
GDPR: Legal Design at the Heart of Personal Data Protection
Here are four recommendations from the GDPR guidelines that we found particularly encouraging. They are not binding, but they are likely to guide the assessment of companies’ compliance with the regulation’s requirements.
Clear and Simple Confidentiality Notice
We wanted to create a confidentiality notice that reflects who we are. When well-written, these few lines can effectively manage risk by conveying the right messages. Curious to learn about our simplification process?
A Clear and Simple Privacy Notice
We've created a privacy notice that reflects who we are. When written well, these few lines help us effectively manage risk by focusing on the right messages.
What Readability Tests Don't Tell You
Readability tests are perceived as objective, easy to implement, and inexpensive. Although widely used within organizations, they are often misunderstood and are unreliable and of little practical use.
Snow Removal Contract: First Draft
Is your snow removal contract unnecessarily lengthy and complex? We'll simplify it and add some visuals. Let us know what you think.
How Humans Process Information: Cognitive Biases
We humans are fundamentally easily distracted. And we are far from acting rationally at all times. How can we design documents that take these characteristics into account?
Yes to simplification—but how far will you go?
You're thinking about simplifying your content. Before you get started, you need to answer the following question: What level of simplification meets your needs?
The Lawyer Who Is Also an Information Designer: An Indispensable Ally for Organizations
Analytical and creative. Rigorous and concise. Firm yet empathetic. A guardian of risk management and simplicity. An expert in law and communication. The information-design lawyer is a strategic ally for organizations.
"They Have No Choice but to Sign": How to Reframe the Consumer Contract Experience
Do you read the terms of use when you install an app? Consumers have given up on reading and understanding their contracts. Yet it is possible to reverse this trend.
Is the complexity of your contracts holding back your growth?
Most companies struggle with contractual complexity, which slows down their business growth. GE Aviation is taking the bull by the horns and simplifying its contracts.
Simplifying Your Contracts: What to Do About Definitions?
Definitions can be a real headache for your clients. Avoid breaking up the text and overwhelming your reader with information—but above all, avoid the "Russian nesting dolls" effect!
Complexity is costly for organizations. Do you know just how much?
Dealing with the consequences of complexity on a day-to-day basis is costly. Some managers have realized that simplification projects are a worthwhile investment. What about you?
Simplifying Insurance: The Everest for Insurers
I recently took out disability insurance. I bought some peace of mind, but don’t ask me what’s in my policy. It would take too much effort on my part to find out.