A successful code of conduct establishes the rules and values that guide ethical behavior within an organization. It is engaging and easy to consult. It equips those who must follow its rules. Here’s how to achieve that!

Our partner, Clément Camion , helped draft the first ISO standard on plain language in legal texts. Here’s a look back at two years of work that has finally provided organizations with objective criteria.

The ISO 24495-2:2025 standard is a game-changer: for the first time, experts from around the world have agreed on guidelines and best practices to clarify legal communication.

When it comes to competitive bidding, the words “complex,” “cumbersome,” and “inaccessible” come up far too often. What if I told you that these processes can become drivers of equity and economic inclusion?

Implementing our solutions requires our clients to make changes, but introducing changes—even well-thought-out ones—is never without its challenges. There is often resistance: misunderstandings, concerns about the new, or a lack of preparation. This is where UX testing—or user experience testing—plays a crucial role.

From friction to smooth operation: We can help you optimize your complaint handling process to meet the AMF’s new regulatory requirements.

In the age of online consumption, it is imperative that organizations redesign their platforms to ensure an optimal user experience, free of any misleading interfaces.

What Is Service Design? A Look at the Features That Can Transform Your Users’ Experience.

Many organizations often come to the same conclusion: their customers and employees operate in a complex digital and document-based environment. This complexity hinders their productivity… and causes a great deal of frustration. 

The simplification of the terms of use for the debit card was recognized at the 2024 ClearMark Awards, which annually honor the best plain-language communications.

A major step toward forms, letters, contracts, and policies that everyone can easily read and understand! 

The new rules may well require you to completely revise the content of your privacy policy. Are you ready?

“The masculine form takes precedence over the feminine” is not an innocent phrase. At En Clair, we’ve set ourselves the challenge of avoiding the generic masculine form in our documents whenever possible. Find out what motivated this choice.

Avoiding the use of the generic masculine form isn’t just a matter of adding the feminine form of every noun next to its masculine counterpart. Here are some strategies for writing more inclusively without making your texts cumbersome or hindering their comprehension.

What should we make of emojis? Are they blurring the lines between work and personal life? Or are they just another tool to help us get our point across?

Companies and organizations understand the value of simplicity. We see this every day in their communications and the digital interfaces they offer their customers. But what about contracts?

Where should we start to put people back at the center of organizational communication—from text messages to official press releases, including emails to managers?

The challenges of French spelling are sometimes exploited to exacerbate and perpetuate social inequalities. Is that really the role we want our language to play? At En Clair, we see things differently.